Privacy Policy for 1323vpn

3.1 Account Information

1323vpn uses accounts so users can access, restore, and manage their subscription status. When you create or use an account, we may collect and process:

• internal user account ID;
• authentication provider used, such as Apple, Telegram, email, or passkey;
• provider user ID;
• email address or passkey credential identifier, where applicable;
• account creation date;
• login and session information;
• subscription entitlement status;
• account status;
• security and anti-abuse information related to the account.

We use this information to authenticate users, provide access to paid features, restore purchases, manage subscription access, prevent abuse, and protect the security of the service.

3.2 Sign in with Apple Data

If you choose to sign in using Apple, Apple may provide us with limited account information depending on your Apple settings and what you choose to share. This may include:

• Apple user identifier;
• email address;
• private relay email address, if you use Apple's "Hide My Email" feature;
• full name, if provided during sign-up;
• authentication credentials or tokens needed to verify the login.

We use this information to create or access your 1323vpn account, verify your identity, maintain your session, and manage subscription access.

We do not receive your Apple ID password.

We do not receive your full Apple payment details.

3.3 Telegram Login Data

If you choose to sign in using Telegram, Telegram may provide us with limited profile and authentication information. This may include:

• Telegram user ID;
• first name;
• last name, if available;
• Telegram username, if available;
• profile photo URL, if available;
• authentication date;
• authentication hash or token used to verify that the login data came from Telegram.

We use Telegram login data to authenticate your account, maintain your session, link your subscription access to your account, and prevent unauthorised access.

We do not receive your Telegram password.

3.4 Subscription and Purchase Information

If you purchase a subscription or paid feature through Apple, the payment is processed by Apple. We may receive and process limited subscription-related information from Apple, such as:

• product identifier;
• subscription status;
• purchase status;
• renewal status;
• cancellation status;
• expiration status;
• refund status;
• billing issue status;
• anonymised or pseudonymous transaction identifiers;
• receipt or transaction data needed to verify access.

We use this information to activate, verify, restore, manage, and maintain access to 1323vpn.

We do not receive your full payment card number, banking information, or full Apple ID payment details.

3.5 VPN Service Data

When you use the VPN service, your internet traffic is routed through VPN infrastructure in order to provide the VPN connection. To operate, secure, and maintain the VPN service, we may process limited technical data, such as:

• your IP address during an active VPN session;
• selected VPN server or region;
• connection status;
• app version;
• operating system version;
• device type;
• network diagnostics;
• error information;
• crash or performance information needed to maintain the service.

This information is used to provide the VPN connection, prevent abuse, maintain security, troubleshoot technical issues, and improve service reliability. We do not use or disclose it for advertising, cross-service tracking, or unrelated profiling.

3.6 Data We Do Not Log

We do not intentionally collect, store, or log:

• websites you visit;
• browsing history;
• search history;
• DNS query history linked to your identity;
• content of your communications;
• files, messages, or data transmitted through the VPN tunnel;
• permanent logs linking your online activity to your identity.

We do not use VPN traffic data to build advertising profiles or track users across third-party apps or websites.

3.7 Apple App Analytics and Diagnostics

Apple may provide us with app performance, subscription, purchase, usage, and diagnostic information for the Apple applications through services such as App Store Connect Analytics, Sales and Trends, subscription reports, crash reports, and diagnostics. This information may include:

• app downloads, product page views, App Store impressions;
• installations, deletions, app sessions, active devices;
• device type, operating system version, app version, country or region;
• subscription events, purchase metrics, renewal and cancellation metrics;
• refund metrics, billing issue metrics;
• crash reports, diagnostic and performance information.

We use Apple-provided analytics and diagnostics to understand app performance, monitor subscription performance, identify technical issues, improve the app, and maintain service quality.

We do not use Apple-provided analytics to track users across third-party apps or websites.

3.8 Support Communications

If you contact us for support, we may process the information you provide. This may include:

• your email address or other contact details, if provided;
• your account identifier;
• the content of your support request;
• screenshots or diagnostic details you choose to send;
• technical details needed to investigate the issue.

We use this information to respond to your request, provide support, investigate issues, and maintain service quality.

3.9 Information Collected Automatically

When you use the app or related services, some technical information may be collected automatically. This may include:

• device type, operating system version, app version, language settings;
• approximate region or country;
• error logs, crash data, connection status;
• security-related events.

We use this information to operate the service, maintain security, fix bugs, prevent abuse, and improve reliability.

Performance of a Contract

We process data where necessary to provide the app, accounts, authentication, VPN access, subscription features, purchase restoration, and support.

Legitimate Interests

We process data where necessary for our legitimate interests, including to maintain security, prevent abuse, fix bugs, improve reliability, understand app performance, manage subscription performance, and protect our service.

Legal Obligation

We process data where necessary to comply with applicable laws, tax rules, accounting obligations, regulatory requirements, lawful requests, or legal claims.

Consent

We process data based on consent where consent is required by applicable law, such as for certain optional permissions, optional analytics, or information you choose to provide.

Apple

We may share or receive information from Apple for:

• App Store distribution and Sign in with Apple;
• in-app purchases, subscriptions, purchase restoration, refunds;
• billing issue handling, App Store analytics;
• crash reports and diagnostics.

Telegram

If you choose Telegram login, we may interact with Telegram to authenticate your account and verify login data.

Hosting and Infrastructure Providers

We may use hosting, server, database, networking, and infrastructure providers to operate user accounts, VPN servers, subscription systems, authentication systems, security systems, and related backend services. These providers process only the minimum information needed for the service and may not use it for their own advertising, profiling, or unrelated purposes.

Technical Service Providers

We may use technical service providers for app maintenance, security, diagnostics, crash reporting, monitoring, customer support, and fraud and abuse prevention.

Legal and Regulatory Authorities

We may disclose information if required by applicable law, valid legal process, regulatory request, court order, or where necessary to protect our rights, users, service, or company.